Accessibility Statement
Our commitment to creating an inclusive website where everyone can learn about scam prevention.
Our Commitment to Accessibility
At Scam Not Me, we believe that online safety information should be accessible to everyone, regardless of ability or age.
We are committed to ensuring that our website is accessible to all users, including older adults and people with disabilities. Our goal is to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
We recognize that accessibility is particularly important for our audience of older adults, who may experience age-related changes in vision, hearing, motor skills, and cognition. Our senior-friendly design incorporates features that make our content more accessible to everyone.
Built-In Accessibility Features
Our website includes these features to make it more accessible.
Responsive Design
Our website automatically adjusts to different screen sizes and devices, making it accessible on desktops, tablets, and mobile phones.
High Contrast Mode
Toggle high contrast mode to enhance readability with improved text-to-background contrast for users with visual impairments.
Text Resizing
Easily increase or decrease text size throughout the website to suit your visual preferences and needs.
Keyboard Navigation
Full keyboard accessibility allows users to navigate our website without using a mouse, including keyboard shortcuts for common actions.
Skip Navigation
A "Skip to main content" link allows keyboard users to bypass repetitive navigation and get directly to the main content.
Screen Reader Compatibility
Our website is optimized for screen readers with proper heading structure, alt text for images, and ARIA attributes when needed.
How to Use Our Accessibility Features
Step-by-step instructions for using the accessibility features on our website.
Adjusting Text Size
- Look for the "Text Size" controls in the top right corner of any page
- Click "A+" to increase text size
- Click "A-" to decrease text size
- Your preference will be saved for future visits
Using High Contrast Mode
- Look for the "Contrast" toggle in the top right corner
- Click the paint bucket icon to toggle high contrast mode
- The page will switch to a dark background with light text
- Click again to return to standard colors
- Your preference will be saved for future visits
Keyboard Navigation
To navigate our website using only your keyboard:
- Use the Tab key to move forward through page elements
- Use Shift+Tab to move backward
- Use Enter or Space to activate links and buttons
- Use Esc to close modals and menus
Keyboard shortcuts for quick navigation:
- Alt+1 - Go to homepage
- Alt+2 - Go to Learn About Scams
- Alt+3 - Go to Real World Examples
- Alt+4 - Go to Get Help
- Alt+5 - Go to Report a Scam
- Alt+H - Emergency Help (I've Been Scammed)
Using a Screen Reader
Our website works with popular screen readers such as:
- JAWS
- NVDA
- VoiceOver
- TalkBack
We've implemented these features to improve screen reader experience:
- Proper heading structure for easy navigation
- Descriptive alt text for all informational images
- ARIA landmarks for major page sections
- Skip navigation link at the beginning of each page
- Form fields with proper labels and error messages
Need Assistance?
If you need help using any of our accessibility features, please contact us and we'll be happy to assist you.
Browser Accessibility Features
In addition to our website features, modern browsers offer built-in accessibility tools.
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Chrome Accessibility Features
Zoom In/Out
- Press Ctrl and + to zoom in
- Press Ctrl and - to zoom out
- Press Ctrl and 0 to reset zoom
Full-Page Zoom
- Click the three dots in the upper-right corner
- Select "Settings"
- Go to "Appearance"
- Adjust "Page zoom" as needed
Chrome Screen Reader (ChromeVox)
ChromeVox is a built-in screen reader for Chrome OS:
- Enable it by pressing Ctrl + Alt + z on Chrome OS
- Use Search + arrow keys to navigate
Chrome Extensions
Helpful Chrome accessibility extensions:
- Screen Reader by Google
- High Contrast
- Color Enhancer
- Readability
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Firefox Accessibility Features
Zoom In/Out
- Press Ctrl and + to zoom in
- Press Ctrl and - to zoom out
- Press Ctrl and 0 to reset zoom
Text Size Adjustment
- Click the three lines in the upper-right corner
- Select "Settings"
- Go to "General"
- Scroll to "Language and Appearance"
- Set "Font Size" as needed
Reader View
Firefox offers a Reader View for distraction-free reading:
- Look for the reader view icon in the address bar (book icon)
- Click it to enter reader view
- Adjust text size and colors within reader view
Firefox Add-ons
Helpful Firefox accessibility add-ons:
- Text to Speech Reader
- Contrast Enhancer
- Font Finder
- NoSquint Plus (zoom and color settings)
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Safari Accessibility Features
Zoom In/Out
- Press Command and + to zoom in
- Press Command and - to zoom out
- Press Command and 0 to reset zoom
Reader View
Safari offers a Reader View for distraction-free reading:
- Look for the reader view icon in the address bar (text lines)
- Click it to enter reader view
- Use the "AA" icon to adjust text size and appearance
VoiceOver (Screen Reader)
macOS has a built-in screen reader called VoiceOver:
- Turn on by pressing Command + F5
- Control using VO (Control + Option) key commands
- Press VO + A to read the entire page
- Press VO + arrows to navigate
System Accessibility Settings
Additional settings in System Preferences:
- Open "System Preferences"
- Select "Accessibility"
- Explore options for Display, Zoom, VoiceOver, etc.
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Edge Accessibility Features
Zoom In/Out
- Press Ctrl and + to zoom in
- Press Ctrl and - to zoom out
- Press Ctrl and 0 to reset zoom
Immersive Reader
Edge offers Immersive Reader for distraction-free reading:
- Click the Immersive Reader icon in the address bar (book icon)
- Adjust text size, spacing, and colors
- Enable read-aloud feature
Read Aloud
Edge can read webpage content aloud:
- Right-click on a page and select "Read aloud"
- Use controls to pause, play, and adjust voice settings
Microsoft Narrator
Windows has a built-in screen reader called Narrator:
- Press Windows + Ctrl + Enter to turn on/off
- Use Caps Lock + arrow keys to navigate
- Press Caps Lock + Spacebar to activate items
Known Accessibility Issues
We are committed to transparency about our accessibility status. The following issues are currently being addressed:
| Issue | Affected Pages | Impact | Status |
|---|---|---|---|
| Some interactive elements in the Scam Simulator may not be fully keyboard accessible | Real World Examples (Simulator section) | Moderate - Keyboard-only users may have difficulty with some simulator functions | Fix scheduled for April 2025 |
| Color contrast in some infographics may not meet WCAG standards | Learn About Scams (Statistics section) | Minor - Some users with vision impairments may have difficulty reading chart data | Currently being redesigned |
| Some PDF resources are not fully accessible | Resources (Downloadable Materials) | Moderate - Screen reader users may have difficulty with some PDF content | Remediation in progress |
Recently Resolved Issues
March 5, 2025: Fixed missing form labels in the contact form
February 20, 2025: Improved keyboard navigation in dropdown menus
February 10, 2025: Added missing alt text to scam example images
Our Accessibility Testing Process
We regularly test our website to ensure it meets accessibility standards.
Technical Testing
Our website undergoes regular technical testing using:
- Automated testing tools (WAVE, Axe, Lighthouse)
- Manual code review by accessibility specialists
- Screen reader testing with JAWS, NVDA, and VoiceOver
- Keyboard-only navigation testing
- Color contrast analyzers
User Testing
We conduct user testing sessions with:
- Older adults with varying levels of tech experience
- People with visual impairments
- People with motor disabilities
- People with cognitive disabilities
- Screen reader users
Continuous Improvement
Our accessibility testing is an ongoing process that includes:
- Quarterly comprehensive accessibility audits
- Testing of all new features before release
- Regular feedback collection from users
- Staying current with evolving accessibility standards
If you encounter any accessibility barriers on our website, please contact us. Your feedback helps us improve.
Accessibility Standards and Compliance
Our website aims to comply with the following standards and guidelines:
Web Standards
- WCAG 2.1 Level AA - Our target compliance level for all pages
- HTML5 and ARIA - Using modern markup practices and ARIA attributes where appropriate
- Section 508 - Compliance with U.S. federal requirements
Age-Friendly Design
- National Institute on Aging Guidelines - Following best practices for designing for older adults
- Plain Language - Using clear, simple language (6th-8th grade reading level)
- AARP Older Adults Technology Services (OATS) - Implementing senior-friendly design principles
Compatible Assistive Technologies
Our website has been tested with the following assistive technologies:
- Screen Readers: JAWS 2023, NVDA 2023, VoiceOver (macOS Sonoma), TalkBack (Android 14)
- Screen Magnifiers: ZoomText, Windows Magnifier, macOS Zoom
- Speech Recognition: Dragon Naturally Speaking, Windows Speech Recognition, Voice Control (macOS/iOS)
- Alternative Input Devices: Various keyboard and mouse alternatives
Alternative Formats and Assistance
We offer alternatives to ensure our information is accessible to everyone.
Phone Support
If you have difficulty accessing our website, our helpline staff can:
- Guide you through website features
- Provide scam prevention information verbally
- Help report scams or access resources
Call us at: 1-800-555-SCAM (7226)
Monday-Friday, 9am-5pm ET
Alternative Formats
We can provide our educational materials in these alternative formats:
- Large print documents (16pt or larger)
- Audio recordings of key materials
- Braille materials (by request)
- Text-only versions of content
To request alternative formats, please contact us.
In-Person Options
We offer in-person support through:
- Community workshops on scam prevention
- Senior center presentations
- One-on-one assistance (where available)
To find in-person events in your area, please contact us or check our Events Calendar.
Our Ongoing Commitment
Accessibility is an ongoing journey, not a destination. We are committed to continuous improvement.
Future Accessibility Improvements
We are working on these enhancements:
- Audio versions of all educational content
- Improved interactivity for keyboard-only users
- Enhanced screen reader experience across all interactive elements
- Multi-language support for core content
- Expanded customization options for text, color, and layout
Staff Training
We invest in ongoing accessibility training:
- All website developers receive accessibility training
- Content creators are trained in writing accessible content
- Helpline staff are prepared to assist users with diverse needs
- Regular workshops on emerging accessibility best practices
We welcome your feedback and suggestions on how we can improve our accessibility. Your input helps us create a more inclusive experience for everyone.
Share Your FeedbackAccessibility FAQs
Common questions about our accessibility features and support.
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How do I increase the text size on this website?
You can increase text size in two ways:
- Use our built-in text size controls in the top right corner of every page (look for "A+" and "A-" buttons)
- Use your browser's zoom function by pressing Ctrl (or Command) and the + key
Your text size preference will be saved for future visits when using our built-in controls.
-
Can I navigate this website using only my keyboard?
Yes, our website is designed to be fully navigable using only a keyboard. You can:
- Use the Tab key to move through interactive elements
- Use Enter or Space to activate buttons and links
- Use arrow keys for navigation within components like carousels
- Use Esc to close menus and dialogs
We also offer keyboard shortcuts (Alt+1 through Alt+5) for quick navigation to main sections.
-
Is your website compatible with screen readers?
Yes, our website is optimized for screen readers including JAWS, NVDA, VoiceOver, and TalkBack. We've implemented:
- Proper heading structure for easy navigation
- Descriptive alt text for all informational images
- ARIA landmarks and labels where appropriate
- Skip navigation links
- Accessible forms with proper labels
If you encounter any issues using a screen reader, please let us know so we can address them.
-
Do you offer materials in alternative formats?
Yes, we can provide our educational materials in several alternative formats:
- Large print documents
- Audio recordings
- Braille (by request)
- Text-only versions
To request materials in an alternative format, please contact us at info@scammenot.org or call 1-800-555-SCAM (7226).
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How can I report accessibility issues on your website?
We appreciate feedback about accessibility barriers you encounter. You can report issues by:
- Emailing us at accessibility@scammenot.org
- Calling our helpline at 1-800-555-SCAM (7226)
- Using our contact form (select "Accessibility Issue" as the topic)
Please include details about the issue, including the page where you encountered it, the browser and assistive technology you were using, and steps to reproduce the problem if possible.
Need Accessibility Assistance?
We're here to help if you have questions or need assistance accessing our information.
Email Us
Call Our Helpline
1-800-555-SCAM (7226)
Monday-Friday, 9am-5pm ET
Request a Callback
We can schedule a time to call you
with personalized assistance
Related Resources
Explore other important information about our website.